You don't need to register an account to place an order, but if you do, you will be able to keep track of your past orders and store your details for future faster checkouts. You can register an account at the checkout or at the Registration Page.
We offer a variety of payment options including Visa, Visa Debit, Mastercard, PayPal, Apple Pay, Google Pay and Amazon Pay. To ensure all customers are safe to shop, and because we take security and fraud very seriously, expect to be asked additional authorisation questions by us and your payment provider.
So we can get your order to you as quickly as possible, it will be sent for processing immediately after being placed. Unfortunately this means we are unable to make any changes to it, however we may be able to be cancel it and a new order can be placed. To cancel an order, send your order confirmation, with the word CANCEL in the email header, to email@example.com. We can only cancel orders that are still being processed and have not been dispatched. If it has already left, it is your responsibility to contact us to organise a return.
When an order has been dispatched, we will send you an email to say it is on its way. You can also view the status of your order in My Account. We send all our orders via Royal Mail and delivery times will reflect which delivery option you chose at checkout and our Delivery policy. Unfortunately we are currently unable to provide tracking details, but we aim to do this in the near future. If your delivery date has passed and you can't find the information you need, then please contact our Customer Service Team at firstname.lastname@example.org.
We aim to deliver you the highest quality items and service, but very occasionally things go wrong. If you need to return an item, send a copy of your order confirmation, with the word RETURN in the email header, to our Customer Services Team at email@example.com and they will advise next steps. If your order arrives faulty or damaged, please include details of the problem, ideally with a photograph for a swifter resolution. If you receive incorrect or missing products, please include details of the products received or are missing. Any replacements will be sent out accordingly, and any refund should be returned to your account within 5 working days (depending on your bank).
If you are experiencing any problems with our website, please contact our Customer Services Team at firstname.lastname@example.org, with details of your problem, with the page it was experienced on, and which browser you are using, so we can try to fix this for you.
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